Refund policy

All returns/exchanges are done through our return portal powered by Redo. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return or exchange please click here!

• Customers are responsible for shipping costs when returning a package for a refund and/or an exchange (if they did not opt-in with Redo returns)
• We offer pre-paid shipping labels through our Returns & Exchange Portal that can be paid from your refund. 
• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (US orders only). For the holiday season we have extended our return window (refer below)
• We do not offer INTERNATIONAL returns or exchanges. 
  
• Shipping costs and additional promo codes will not be refunded
• In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30-day return policy, we reserve the right not to refund you.
• Foot care accessories are all FINAL SALE. 

You can always contact us for any return question at info@shezza.com.

Holiday Return Window Extended: If order was purchased within Nov 29- Dec 31st, we will be accepting returns and/or exchanges until January 20th. 

Missing items or issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If items are missing or received the wrong item please let us know through the Redo portal here. 

International Refunds
Refunds are only eligible to US CUSTOMERS ONLY. We are unable to offer refunds for INTERNATIONAL ORDERS. Unless there is a delivery issue and it never arrived or lost in transit. If that's the case please reach out to our email for further assistance.